Shipping policy

At Sandpiper Books, our products are provided in digital format. Because no physical items are shipped, please review the digital delivery information below.

  1. DIGITAL PRODUCT DELIVERY

  • All products purchased through Sandpiper Books are delivered electronically.

  • We do not ship physical books or other physical products.

  • No physical shipping address is required for delivery of digital products, although billing information may be requested during checkout.

  1. PROCESSING TIME

  • Orders are generally processed Monday–Friday.

  • Most digital products are delivered after the order has been processed and the file has completed any necessary quality checks.

  • Processing and delivery times may vary depending on the product.

  1. DELIVERY METHOD

  • Digital products are delivered electronically to the email address provided during checkout or through the delivery method specified on the product or order page.

  • Customers are responsible for providing a valid email address and ensuring that they can receive emails and files.

  1. DELIVERY TIME

  • Most orders are delivered within the stated processing timeframe shown on the product page or during checkout.

  • Some products may require additional processing or quality verification before delivery.

  • If you have not received your purchase within the expected timeframe, please contact our support team.

  1. ACCESSING YOUR PURCHASE

  • After delivery, customers are responsible for downloading, saving, and securely storing their purchased files.

  • If you experience difficulty accessing, opening, or receiving your purchase, please contact us for assistance.

  1. DELIVERY ISSUES

  • If you do not receive your digital product, receive an incorrect file, or experience a technical problem with the delivered file, please contact us at Support@sandpiperbook.com.

  • We will review the issue and make reasonable efforts to provide access to the correct product or resolve the delivery problem.

  1. EMAIL DELIVERY

  • Please check your inbox, spam, junk, promotions, and other email folders if you cannot locate your purchase.

  • Make sure that Support@sandpiperbook.com is not blocked by your email provider.

  1. NO PHYSICAL SHIPPING

  • Sandpiper Books does not provide physical shipping, tracking numbers, in-store pickup, or physical delivery for digital products.

  • Any references to physical shipping on other pages of the website do not apply to digital products.

  1. CONTACT US

For questions regarding digital delivery or access to your purchase, please contact us:

Secure Checkout

Instant Download

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